Founded in 1926, The Count Basie Center for the Arts is New Jersey’s premier center for the cultural arts, dedicated to fostering powerful, inclusive artistic experiences and creative exchange of ideas.
The Basie mission is to inspire, educate and entertain through its distinct and engaging cultural and artistic offerings that reflect the diversity of the region. As a nonprofit organization, the Basie is committed to enriching the community’s quality of life by generating opportunities for participation in the arts, partnering with schools, collaborating with other mission-based organizations, and driving regional economic prosperity.
At the Count Basie Center for the Arts, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. Our continued pledge to deepen our commitment to cultural competency, racial equity and social inclusion is at the heart of our mission as a nonprofit.
Director of Ticketing / Venue Engagement
The historic Count Basie Center for the Arts, in the ever-growing and beautiful downtown Red Bank, New Jersey, is seeking an outgoing, service oriented, experienced Director of Ticketing/Venue Engagement.
Reporting to the Executive Vice President & General Manager, the Director of Ticketing/Venue Engagement is responsible for the day-to-day operations of the ticketing department and is the lead on all customer service issues. This position works in tandem with the Operations, Marketing, and Development departments. The Director of Ticketing/Venue Engagement is responsible for programming and monitoring the ticketing system, tracking daily sales and deposits, providing excellent customer service to all theatre patrons, external clients, and ensures that all revenue generating opportunities are maximized. Additionally, the Director will coordinate and communicate all on sale timelines, presales, show announcements, and artist management requests. This role is highly visible and interacts with sponsors, members, vendors, clients, and resident arts organizations (CODA, New Jersey Symphony Orchestra, Monmouth Civic Chorus). The Director of Ticketing/Venue Engagement leads by example at all times and provides the highest level of customer service to all guests, vendors, clients, and staff. The Director of Ticketing/Venue Engagement will supervise and provide leadership to the Box Office Manager, Assistant Box Office Manager, and Box Office staff.
- Facilitate night of show settlements in multiple venues with artists/managers in the absence of the Operations management team
- Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
- Creatively prepare, conceive of, and deliver ticketing reports and lists in coordination with Marketing team to maximize sales potential
- Perform event set-up and administration of events in ticketing software for all Basie Center venues
- Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting
- Oversee Phoenix Productions Subscription sales, renewals, subscriber communications, and retainment.
- Develop sales strategies to include, group sales, series, promotional offerings, etc.
- Create and monitor a customer service resolution tracking program to ensure that every single guest has a positive experience at the Basie
- Develop and maintain documentation and training material on Box Office policies and procedures
- Manage and relay all ticketing related event information to each department and client as needed
- With assistance from Box Office Manager, hire, manage, train, motivate, and schedule Box Office staff
- Set up, coordinate, and execute VIP/Fan Club/Presales with third party ticketing agencies, artist management, agents, etc.
- Support Box Office Manager in handling of special needs and ADA Accessibility compliance as it pertains to ticket sales
- Set a positive example for Box Office staff by modeling professional and expert customer service
- Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests, and develop training program for Box Office personnel in customer service standards
- Reconcile any issues between ticket sales and the financial department including shortages or overages in cash drawers, chargebacks, etc.
- Advise and assist with the implementation, reporting, and generating of event reports using ticketing platform
- Create reports and lists at the request of department heads
- All other duties as assigned
- Minimum 6 years Box Office experience required.
- Minimum 4 years managerial experience required.
- Previous experience with Ticketmaster, AXS, or Tessitura required.
- Previous experience simultaneously managing ticketing operations for multiple venues
- Excellent organizational skills with the ability to work in a collaborative environment, prioritize and manage multiple, ongoing projects.
- Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, PowerPoint and Internet software
- Superior customer service skills with the ability to efficiently and effectively resolve issues for internal and external customers, frequently in a time-sensitive environment.
- Excellent written and verbal communications skills.
- Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
This is a full-time, exempt position and eligible for the Basie’s competitive benefits package that includes paid time off (personal, sick and vacation), insurance (health, dental, vision, life, long and short-term disability) and a 401(k)-retirement plan.
Interested candidates should send a cover letter and resume to email@example.com. No phone calls please.
The Count Basie Center for the Arts, in the ever-growing and beautiful downtown Red Bank, New Jersey, is seeking a highly motivated experienced Development Manager to support the organization’s development efforts.
Reporting to the Senior Director of Development, the Development Manager will grow an understanding of our prospective donor pool and holds an important role within the Development department. The candidate will help to plan and implement a strategy to increase our donor base through research, networking, meetings and conversations with present, past and future supporters within the $100-$1,000 contribution level. S/he will support the Event Planner by organizing, facilitating and closing asks for special events including but not limited to: Annual golf outing, Annual Gala, Annual Winter event. The ideal candidate is responsible for an evolving and fluid portfolio of 75-125 donors and prospects.
- Raise funds for the Count Basie Center for the Arts through events, meetings, networking, one-to-one conversations. Meet donors and prospective donors regularly and aim to surpass fundraising targets.
- Research potential donors to gain insight into needs, beliefs, donation habits to understand how to position our organization to them.
- Serve as the primary relationship manager for your portfolio of prospects and donors, developing and implementing a written donor strategy and relationship record in CRM of all interactions and updating donor contact information as needed.
- Communicate with your portfolio through face-to-face cultivation, solicitation and stewardship meetings.
- Take members of portfolio through MOVES management process in a timely and efficient manner.
- Develop solicitation strategies for donors/prospects in support of the Basie Center’s membership program, special events, planned giving, sponsorship, endowment fund to ensure growth and strategies are compatible to maximize opportunities with existing appeals.
- Assist in brainstorming and creating new methods to raise funds for our organization.
- Leverage technology and social media, where appropriate to improve fundraising activities.
- Lead the fundraising effort for special events by creating lists of potential donors and past donors, assigning calls, making calls and follow-up as needed to ensure the success of the events.
- Collaborate with Marketing department and Event Planner to create invitations, marketing materials and ancillary event materials for special events.
- Work with Event Planner to obtain guest names, donations, auction donations, etc.
- Be available for fundraising events and lead the registration and auction process with direction from the Event Planner.
- With Event Planner, create and track budgets for each event.
- Analyze the performance of special events and other fundraising activities for effectiveness and to identify areas of opportunity to save money and increase the net raised.
- Be available to attend Basie Center performances and network with donors in the VIP lounges.
- Maintain complete and orderly records of donors and communication with donors.
- Meet regularly with Senior Director of Development to review portfolio, event fundraising status, prospect research, etc.
- Build upon existing donor relationships and form new donor relationships on a regular basis.
- Work with Director of Membership and Institutional Giving to create a strategy to increase membership at all levels and promote increased giving by individual members.
- Provide Basie Center leadership with detailed analysis reporting and recommendations on portfolio, events and prospective donors.
- Collaborate with other organizations and groups within the community to build partnerships and enhance fundraising activities.
- Responsible for data entry of donations from portfolio and special events, creating and generating acknowledgement letters and receipts for credit card donations.
- All other duties as assigned
- Bachelor’s Degree or equivalent experience in development.
- 2-5 years’ experience in not-for-profit fundraising.
- Exemplary communication and writing skills and poised personality.
- Willingness to be hands-on in a role that is demanding and requires a high level of energy and professionalism.
- Ability to work within a small team of development professionals and support each other to meet and exceed goals.
- Excellent organizational abilities and attention to detail.
- Ability to prioritize workload and multi-task to complete assignments with many deadlines and competing priorities.
- Knowledge of CRM data management required.
- Knowledge of MOVES Management preferred
- Proficiency with Microsoft Office required.
This is a full-time, exempt position and eligible for the Basie’s competitive benefits package that includes paid time off (personal, sick and vacation), insurance (health, dental, vision, life, long and short-term disability) and a 401(k)-retirement plan. The salary range is $50,000 – $60,000.
Interested candidates should send a cover letter, resume and salary requirements to firstname.lastname@example.org. No phone calls please.
Human Resources Assistant (Part Time)
The historic Count Basie Center for the Arts, in the ever-growing and beautiful downtown Red Bank, New Jersey, is seeking a part time Human Resources Assistant to support the Human Resources Department.
Reporting to the Human Resources Director, the Human Resources Assistant will perform administrative tasks and services to support effective and efficient operations in the Basie’s Human Resources Department. Our ideal candidate has at least one year of experience in human resources.
Key responsibilities are as follows:
- Maintains accurate and up-to-date human resources files, records and documentation
- Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
- Maintains the integrity and confidentiality of human resources files and records
- Sets appointments and arranges meetings
- Compiles reports and spreadsheets
- Acts as a liaison between the organization and external benefits providers and vendors, which includes health, disability, and retirement plan providers
- Posts job ads and organizes resumes and job applications
- Schedules job interviews and assists in interview process
- Ensures reference checks are completed
- Onboard new employees in payroll system
- Orients new employees to the organization (setting up a designated log-in, workstation, email address, etc.)
- Schedules new employment assessments
- Serves as a point person for all new employee questions
- Updates and maintains employee benefits, employment status, and similar records
- Completes termination paperwork and assists with exit interviews
- Assists with the planning and organizing of staff development
- Processes incoming mail
- Other duties as assigned
- Associate or Bachelor’s degree (or equivalent experience)
- Prior related office experience preferred
- Proficient in Microsoft Office
- Must possess strong interpersonal skills
- Must be able to communicate clearly, both written and orally
- Must be able to prioritize and plan work activities as to use time efficiently
- Must be organized, accurate, thorough and able to monitor work for quality
- Must be dependable, able to follow instructions and respond to management direction
- High ethical standards and ability to exhibit a high level of confidentiality
Applicants should forward a cover letter, resume, salary requirements, and list of references to: Ann Marie Keenan, Human Resources Director, at email@example.com.
Junior Graphic Designer
The historic Count Basie Center for the Arts, in the ever-growing and beautiful downtown Red Bank, New Jersey, has a rare opening for a Junior Graphic Designer in its Department of Marketing.
Under the direction of the Creative Director, the Junior Graphic Designer will create collateral and other marketing materials consistent with the organization’s branding and media needs. This is a full-time exempt position in the Count Basie Center Department of Marketing. This position is eligible for the Basie’s competitive benefits package that includes paid time off (personal, sick and vacation), insurance (health, dental, vision, life, long and short-term disability) and a 401(k)-retirement plan.
- Follow the guidance of the Creative Director / lead designer in preparation of ad materials, most often in print and digital formats
- Create media to promote live events and arts education programs, including but not limited to a quarterly playbill, direct mail, newspaper and magazine ads, etc.
- Assist the marketing department in all aspects of customer-facing presentations, from TheBASIE.org to posters, digital displays and more
- Other duties as assigned
- Bachelor’s degree or equivalent from a four-year college or university required
- Two or more years of experience in the graphic design field preferred
- A portfolio that demonstrates a fluency with print and digital design
- Expertise in the use of Adobe Creative Suite (esp. InDesign, Illustrator and Photoshop), plus MS Office suite programs
- Knowledge of preparing art for print and electronic media
- Experience with photography and videography a plus
- Experience in WordPress and HTML a plus
- Detail-oriented with the ability to multi-task
- Excellent verbal and written communication skills
- An appreciation for the arts, arts education and institutional / educational presentation
- Team player that is self-motivated, persistent, and proactive in driving results but can be creative and flexible in overcoming obstacles
- Understanding of printing processes, photography and typography preferred
- Experience in educational / institutional marketing and design a plus.
This job is currently remote, with an expectation that the hire will come onsite for occasional socially-distant meetings. Applicants should forward a cover letter, resume, portfolio or portfolio link, salary requirements and list of references to: firstname.lastname@example.org. We regret that we can only contact those candidates whose skill set best matches our needs.
The Count Basie Center for the Arts is hiring experienced bartenders/servers to work in a fun, fast-paced environment. Shifts are typically evenings from 6pm-10pm Experience in an upscale restaurant or busy nightclub atmosphere is highly desired. Scheduling is flexible. Send resumes and at least three references from previous employers to email@example.com.
The Count Basie Center for the Arts is seeking outgoing, service oriented candidates for our Safety & Security Team. Qualified candidates should have at least 3 years of experience in a related field such as EMT, law enforcement, or fire safety. First responders are encouraged to apply. The primary qualities and responsibilities of this position include:
- Comply with and enforce Count Basie Center’s Audience Code of Conduct, policies, and post orders.
- Provide a visual deterrence by maintaining high visibility at all times.
- Encourage and ensure guest safety and a positive experience through proactive personal intervention to resolve altercations or grievances.
- Safeguard against theft and property damage.
- Conduct detailed observation of people and property within area of responsibility.
- Respond to all safety and security calls in a timely and professional manner.
- Ability to adapt positively to frequently changing, fluid situations without the loss of efficiency or composure
- Ability to stand for 4+ hours
- Ability to lift 50lbs
This is a part-time, hourly position. Interested candidates should send a cover letter and resume to firstname.lastname@example.org. No phone calls please.
Box Office Representatives
The Count Basie Center for the Arts is seeking a motivated, professional, customer service oriented box office sales representative. A box office sales representative is on the front lines for the Count Basie Center — a resource of knowledge for upcoming performances, programs, special events, and an expert in customer service. This is a part-time position and hours will vary based on the venue’s schedule. Box office representatives must be able to work days, evenings, and weekends.
Qualifications: Excellent communication and customer service skills, computer knowledge, and a pleasant phone manner. Previous box office or ticketing software experience is a plus. This is a part time, hourly position.
Interested and qualified candidates should send a cover letter and resume to: email@example.com
Part-Time Piano/ Violin / Cello Instructors – Monmouth Conservatory
The historic Count Basie Center for the Arts in Red Bank, NJ is seeking multiple part-time music instructors in areas of Piano/Violin/Cello to work at its renowned Monmouth Conservatory.
This ideal candidate is responsible for teaching private or group music lessons to students of all ages and abilities. The ability to teach beginning students is necessary. This individual must show organizational skills and an ability to effectively communicate with students, parents and staff.
The candidate will teach private or group instrumental lessons while incorporating elements of music theory, instrumental technique, and prepare students for music festivals as well as competitions. The candidate will assist students during ensemble rehearsals; work with administration on lesson scheduling and attend scheduled staff meetings. Prior experience in the Suzuki Method or Dalcroze Eurythmics is preferred.
Qualifications: Bachelor’s degree in music education or performance or equivalent experience. We require that all employees submit to and clear a fingerprint and background check.
This is a part-time, hourly position and does not provide benefits. Pay is commensurate with experience.
Candidates must furnish a complete resume, along with a cover letter summarizing their desire to work for the Basie and the Monmouth Conservatory. These materials should describe previous teaching and performing experiences in all art forms, ages and levels, in private or public studios or schools. Candidates should also list experience with English Language Learners or students with special needs.
Please submit materials to firstname.lastname@example.org. No phone calls, please — candidates whose experience meets our needs will be contacted directly.
The Count Basie Center for the Arts Education program is currently seeking qualified and versatile teaching artists to join our expanding programs.
We seek candidates specializing in various genres, including but not limited to dance, hip-hop, cultural dance forms, creative dance and movement, poetry, acting, improv, voice and speech, creative drama, reader’s theater, musical theater, vocal, choir and instrumental instruction, drumming, and more.
- Degree in your art form(s) or relevant experience
- At least 2 years of teaching artist experience within a diverse age group and educational settings
- Exceptional knowledge of content in your arts genre
- Strong communication skills
- Classroom management skills
- The ideal candidate is someone who has a passion for arts education and can commit to a consistent schedule.
- Experience in creative and arts-based pedagogy and practices and/or arts integration
- Knowledge of and experience with NJ Student Learning Standards, National Core Arts Standards and/or experience with social emotional learning framework(s)
- Experience in Anti-Racist Education, Restorative Justice, and/or culturally responsive pedagogy a desirable
- Bilingual a plus
Compensation: Compensation is commensurate with experience.
Application should include the following:
- Complete resume
- Cover letter summarizing your desire to work for Count Basie Center for the Arts’ Education Program and reflecting on your personal philosophy and approach to teaching the arts. Be sure to include any additional skills you may have that would contribute to your craft.
- Narrative describing your teaching experience. Please include all art forms, ages and level, in-school and/or at private studios.
- Optional sample lesson plan or narrative on how to successful engage through curriculum or relating to arts enhancement / integration.
No phone calls please. Only candidates considered for an interview will be contacted. Teaching Artists called in for interviews will be asked to prepare and conduct a sample lesson.
Interested and qualified candidates should send their resumes to email@example.com
The Count Basie Center for Arts is an equal opportunity employer which does not discriminate on the basis of race, creed, color, national origin, nationality, ancestry, age, sex (including pregnancy), marital status, domestic partnership or civil union status, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability, perceived disability, AIDS and HIV status or any other legally protected status. This policy applies to all employment actions including, but not limited to, recruitment, selection, training, promotion, transfer, layoff, and termination, and job-related social or recreational programs.