Count Basie Center FAQ

Ticketing (Seating Chart, Refunds, Fanclub / VIP, etc.)
What are your box office hours?
Box office hours:
Sunday / Monday: Closed
Tue-Fri 10am – 6pm
Sat 10am-6pm
Tickets for shows at both Hackensack Meridian Health Theatre and The Vogel are available.
The Count Basie Center box office closes 30 minutes after all show times. On weekends, box office opens at least one hour prior to show times.
I can no longer use my tickets, what are my options?
Though Count Basie Center ticket sales are final and non-refundable, ticketholders are not prohibited from handing their tickets over to another party.
Can I get paper tickets?
Physical tickets for Hackensack Meridian Health Theatre can be requested in person, by phone or mail for box office sales only.
Tickets for events at The Vogel are digital only.
I need help with tickets I purchased through Ticketmaster.
Click here for Ticketmaster support.
Where can I find a seating chart?
Click here for our historic theater.
Seating configurations for shows at The Vogel can change nightly. Please refer to the seating chart displayed when ordering tickets to your particular event.
I have a young child. Do they need a ticket?
All patrons require a ticket to Count Basie Center for the Arts performances, regardless of age.
I ordered tickets through an artist’s website, but I haven’t heard anything back. What do I do?
Patrons should reach out whichever company handled these tickets via the information provided on the artist website or in your original confirmation email.
I bought tickets on StubHub or some other third-party vendor. Are they authentic?
The Count Basie Center for the Arts can only guarantee authenticity on tickets purchased via Ticketmaster, our box office, website or charge-by-phone at 732-842-9000.
We discourage patrons from purchasing tickets to our events via third-party “broker” sites as they are sometimes prone to fraud, and almost always prone to price gouging.
I purchased a Meet & Greet / VIP package for the show. When does the meet & greet take place? When do I get items included in my purchase?
This depends on the show. On some shows, artists will send information to you directly. On others, artists will supply information to us 24-48 hours prior to the show, which we forward to the address associated with the ticket purchaser. This information will outline all official information and timelines. Please call our box office at 732.842.9000 if you have additional questions.
Meet & Greet and VIP package availability is determined by the artist – these elements are out of the Basie Center’s control.
Can I buy more than the ticket limit?
For group sales, contact our box office at boxoffice@thebasie.org or 732.842.9000.
I have an artist pre-sale code; can it be used at the box office?
No, artist pre-sale codes cannot be used at the box office.
Basie Center General Information – Parking, Directions, Policies
What security protocols are in place?
All patrons are required to pass through metal detectors. Patrons with metallic implants are subject to frisk search. All bags, strollers and diaper bags are subject to search.
Please arrive early for security check.
What is your bag policy?
Bags larger than 12×12 such as backpacks, suitcases, etc. are not permitted. All bags are subject to search.
Are any items explicitly prohibited from the Count Basie Center?
The Count Basie Center for the Arts reserves the right to prohibit the carriage of any items deemed to present disturbances, threats or other distractions. This includes but is not limited to weapons of any sort (knives, firearms, tasers, etc.), illegal drugs or paraphernalia, noisemaking devices (for example, air horns), signs / posters, selfie sticks, flyers or handbills.
What is your weather policy?
Weather-related cancellations are unique. In some cases, shows will be canceled or postponed, and in others, shows will go on as scheduled. For information on your performance, visit this site, call 732-842-9000 or check one of the social media outlets listed at the top of this page.
What are the Count Basie Center’s capacities?
The Count Basie Center for the Arts’ historic theatre has 1,568 seats, with no seat further than 125 feet from the center of the stage.
The Vogel has several seating and standing room configurations, holding anywhere from 200 – 800 people.
Where do I park for Count Basie Center for the Arts shows?
Click here for up-to-date parking information.
I attended a show and lost a personal item. What do I do?
Please contact 732-224-8778, x.250 or info@thebasie.org to inquire about your lost item. Found items will be held for 30 days at the reception desk at the Basie Center’s main offices at 99 Monmouth Street, Red Bank. The Count Basie Center is not responsible for lost items.
What can I get to eat or drink at the Basie?
The Count Basie Center for the Arts offers several, full-service bars to patrons age 21 and older, serving beer, wine and spirits prior to and during performances. Patrons wishing to purchase or consume alcoholic beverages are required to show a valid, state-issued ID.
Popcorn, soft drinks, bottled water, candy and bagged chips / snacks are also served. Kosher options are available. Please let your server know of any allergies or restrictions.
Can I bring my own food and beverages into the Basie?
The Count Basie Center for the Arts does not allow outside food or beverages.
I'm not happy that a certain artist was permitted to perform at the Count Basie Center.
The Count Basie Center strives to serve its community with programs and entertainment offerings that represent a variety of points of view and opinions.
From time to time, the Count Basie Center and Basie Center Cinema House may showcase work containing content or subject matter that may offend some patrons.
The views and actions expressed in these works or performances do not necessarily reflect the mission, values or practices of the Count Basie Center for the Arts.
Who was Count Basie?
William “Count” Basie is one of history’s greatest jazz artists – and he grew up just a few blocks from the Count Basie Center for the Arts. For more information on Mr. Basie, click here.
I see that the Count Basie Center for the Arts is a non-profit organization. What does that mean?
What that means is that we strive to be a community asset – not just a concert hall or a place to see shows. The Count Basie Center for the Arts’ primary mission is creating shared educational, artistic, and community experiences that ignite curiosity, understanding, and joy.
You can learn more and read our Mission Statement here.
Are you hiring?
Job openings are posted here
Get Involved – Membership, Sponsorship
How do I become a Count Basie Center member?
Click here for information on membership, or call 732-224-8778 x 109.
I’m interested in renting the Basie for a show I’m producing, and/or for a private event. How do I do this?
For information on renting the Count Basie Center for the Arts, click here.
My company is interested in sponsorship at the Basie Center. Where can I find more information?
Advertising and sponsorship information can be found here.
Accessibility
Where can I find information on accessibility amenities at the Count Basie Center?
Click here for more information.
Is there handicapped parking available at the Count Basie Center?
Accessible, public street parking is available throughout Red Bank.