The Vogel FAQ

FAQ

What are The Vogel’s protocols and ground rules pertaining to COVID-19?

COUNT BASIE CENTER COVID-19 ENTRY POLICY

Beginning Sept. 8, the Count Basie Center for the Arts will require patrons to present one of the following to attend events at Hackensack Meridian Health Theatre, The Vogel or Basie Center Cinemas:

  • Proof of full vaccination
  • A negative COVID-19 test taken within 72 hours of door time

Patrons aged 12 and under are not required to present test results, but must remain masked during all events.

For events prior to Sept. 8, all patrons must remain masked except while eating or drinking. Masks will continue to be STRONGLY ENCOURAGED moving forward.

For more information, visit http://www.thebasie.org/covid19

This Count Basie Center event is being sold to full legal capacity, subject to local, state and/ or federal restrictions in place at the time of the event. If any show needs to be rescheduled and you cannot make the new date, you can request an account credit or refund.

Not feeling well? Refunds are available up to three hours prior to showtime. Call 732.224.8778 x 113 or email boxoffice@thebasie.org for details.

The Vogel and the Count Basie Center for the Arts reserves the right to remove anyone exhibiting COVID-19 symptoms. In these instances, patrons and their guests will receive a refund. Please, do not come to the show if you’re not feeling well.

Where is The Vogel located?

The Vogel is part of the Count Basie Center for the Arts campus, located at 99 Monmouth Street, Red Bank.

Where can I find a seating chart?

Right here!

 

How do I get tickets to events at The Vogel?

Tickets for events at The Vogel are sold through theBASIE.org and Ticketmaster.com only. Tickets purchased through a third-party reseller like Stubhub or others are invalid. Only mobile entry tickets located on the Ticketmaster smartphone app are accepted at The Vogel.

Are there extra fees involved?

All tickets are subject to a nonrefundable $3 preservation fee, plus additional convenience fees.

How are ticket prices determined?

Generally, artists determine ticket prices to shows at any venue, including the The Vogel and the Count Basie Center for the Arts. All sales are final.

What kind of food and beverages are available at The Vogel?

The Vogel offers a full bar to patrons age 21 and older, serving beer, wine and spirits prior to and during performances. Popcorn, candy and bagged snacks are also available. Valid, state-issued ID required.

Can I bring my own food or beverages into The Vogel?

Patrons are not permitted to bring their own food or drinks into The Vogel.

You’re all out of two-seat tables. What can I do?

Two-top tables are the most popular, fastest-selling seating option at The Vogel. We recommend patrons keep checking our site as we get closer to show time to see if additional two-top tables have been added.

I forgot my mask!

The Vogel will provide single-use masks to customers who forget their own.

How long is the show I’m going to?

Show lengths vary by performance. On some nights, an usher may be able to provide you with an accurate answer – but even then, artists can perform longer than originally planned.

Patrons will receive an email prior to their performance providing recommended arrival times in order to expedite entry.

What if I’m not feeling well?

If you’re not feeling well, we’ll accept refund requests up to three hours prior to door time. Please call 732-224-8778 x 113 for accommodations.

What is your ADA policy? I’d like information on ADA seating.

Read the Basie Center’s Accessibility Statement here.

It is our policy to provide reasonable accommodations for qualified individuals with disabilities who are employees, applicants for employment, customers, and users of the Basie Center’s facilities. We will adhere to all applicable federal, state, and local laws, regulations, and guidelines with respect to providing reasonable accommodations as required to afford equal opportunity to qualified individuals with disabilities. Reasonable accommodations shall be provided in a timely and cost-effective manner. The Count Basie Center for the Arts strives to provide all patrons with an enjoyable experience in clean, safe and accommodating surroundings.

All floor-level seating at the Vogel is ADA compliant, along with automatic doors at the main entrance and ADA restroom, and ADA appropriate-height counters at all concessions locations. Large print collateral and assisted listening devices are available upon request for most shows. Service animals are welcome and sign language interpreters are available upon request. If you need assistance with any tenets of this policy, please call 732-224-8778 x 113 or email boxoffice@thebasie.org and our trained box office staff will make any accommodations or answer any questions you may have.

I have a young child. Do they need a ticket for performances at The Vogel?

As per local fire code, all patrons require a ticket to Count Basie Center for the Arts performances, regardless of age.

How can I find out about future performances at The Vogel?

Sign up for our mailing list below or make a point to visit theBASIE.org daily. You can also visit us on Facebook, Twitter or Instagram.

I have a service animal. May I bring them into The Vogel?

Service animals are permitted throughout the Basie Center. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises. Please read more about the Basie’s accessibility policies here.

I attended a show and lost a personal item. What should I do?

Please contact 732-224-8778 x. 105 or info@thebasie.org to inquire about your lost item. Found items will be held for 30 days at the reception desk at the Basie’s main offices at 99 Monmouth Street, Red Bank. The Basie is not responsible for lost items.

I ordered tickets, but haven’t yet received my e-ticket email, or they haven’t yet come in the mail. What do I do?

Right now, tickets for events at The Vogel are sold online only, and will appear in your Ticketmaster app. If the show is close and you haven’t received an app notification or text and your tickets are not showing in the app, call 732-224-8778 x 113 during regular business hours or email boxoffice@thebasie.org and we’ll get it cleared up.

I ordered ticket through an artist’s website, but I haven’t heard anything back. What do I do?

Call 732-224-8778 x 113 during regular business hours or email boxoffice@thebasie.org and we’ll get it cleared up.

I bought tickets on StubHub. Are they authentic?

As per COVID protocols, The Vogel does not accept tickets sold through third-party vendors, nor do we accept tickets for 4- or 6-top tables that have been “broken up.” The Vogel can only guarantee authenticity and / or entry on tickets purchased via theBASIE.org or Ticketmaster.com.

If it’s raining or snowing, is my show canceled?

Weather-related cancellations are unique. In some cases, shows will be canceled or postponed, and in others, shows will go on as scheduled. In cases where a show is postponed or canceled, the Basie Center and The Vogel will do its best to email patrons as early as possible. Regardless, we recommend patrons check this site or our social media outlets for the most up-to-date information.

Are there any good restaurants or hotels in the area?

Red Bank is home to a variety of world-class restaurants — and many of them contribute to the nonprofit Count Basie Center! Click here for a list of restaurants that support the Count Basie Center for the Arts.

Where do I park for shows at The Vogel?

Details regarding parking locations in Red Bank can be found here. In addition, the Basie offers patrons opportunities to purchase Proximity Parking on a show-by-show basis. Ticketholders for shows with the Proximity Parking option will receive an email with purchase details.

I purchased a Meet & Greet / VIP package for the show. When does the meet & greet take place? When do I get my stuff?

Due to COVID-19 protocols, there are no Meet & Greet opportunities scheduled at this time. Should this change patrons will be notified.

How many people does The Vogel hold?

As of now, only 150 tickets are available for each performance at The Vogel.

The Vogel is part of the Count Basie Center for the Arts, a non-profit organization. What does that mean?

What that means is that we strive to be a community asset – not just a concert hall or a place to consume entertainment. The Count Basie Center for the Arts’ primary mission is to serve the people of the State of New Jersey by providing a broad spectrum of quality entertainment and education programs that reflect and celebrate the diversity of the region. You can read our Mission Statement here.

What is a Vogel?

In German, the word vogel means “bird.” In the case of the Basie Center’s Vogel, the venue is named for area philanthropists Anne and Sheldon Vogel, in honor of their support for the Count Basie Center for the Arts. Mr. Vogel’s career with Atlantic Records is the stuff of music business legend; hired by Atlantic founder Ahmet Ertegun himself, Mr. Vogel traveled the world and oversaw finances as the storied label signed everyone from Aretha Franklin to Led Zeppelin, Crosby, Stills and Nash, YES, Manhattan Transfer and others.

Are you hiring?

Job openings are posted here.

I’m interested in renting The Vogel for a show I’m producing, and/or for a private event. How do I do this?

For information on renting any space at the Count Basie Center for the Arts, click here.

My company is interested in advertising at the Basie Center. Where can I find more information?

Advertising and sponsorship information can be found here.