Founded in 1926, The Count Basie Center for the Arts is New Jersey’s premier center for the cultural arts, with a mission to Inspire, Educate and Entertain through its variety of live events, opportunities in arts education and community engagement. Every year, tens of thousands of students and more than a quarter million eventgoers experience Count Basie Center programming.

Over the last decade, the Basie Center organization has grown to include two performances spaces (the historic Hackensack Meridian Health Theatre and The Vogel), Basie Center Cinemas, community theatre company Phoenix Productions, and the Grunin Arts & Education Building, home to all Turner Academy of the Arts programming, including the Count Basie Center Conservatory of Music.

The Count Basie Center embraces and amplifies positive change through diversity and inclusion — from our offerings onstage, to our work in the community and our efforts to recruit the best possible workforce for our nonprofit organization.

Please note:

• All candidates must be authorized to work full-time in the United States.
• All candidates must apply online by clicking the job application link included with each description.
• No phone calls please.
• After submitting your application, qualified candidates will be contacted within approximately four weeks to schedule a first-round interview. Our hiring process typically includes one or two rounds of interviews with a panel of staff members.

Open Positions:

Box Office Manager
Social Media Marketing Manager
Box Office Representative
Scenic Carpenters
Private Instructors / Teaching Artists

 

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Box Office Manager

Job Description

Reporting to the Senior Manager, Ticketing & Venue Engagement, the Box Office Manager is responsible for the day-to-day operations of the ticketing department and is the lead on all customer service issues. This position works in tandem with the Operations, Marketing, and Development departments, partnering with the Senior Manager to fulfill requests. The Box Office Manager is responsible for monitoring the ticketing system, tracking daily sales and deposits, ticket account management and fulfillment, and providing excellent customer service to all theatre patrons and external clients. This role is highly visible and interacts with sponsors, members, vendors, clients, and resident arts organizations (Phoenix Productions, CODA, New Jersey Symphony Orchestra, Monmouth Civic Chorus). The Box Office Manager leads by example, at all times, and provides the highest level of customer service to all guests, vendors, clients, and staff. The Box Office Manager will supervise and provide leadership to the Box Office Representatives.

Key Responsibilities:

• Perform as assigned event set-up and administration of events in ticketing software.
• Oversee group sales and provide back up for promotional offerings.
• Liaise with various departments, coordinating internal orders with Membership, Marketing, and Education, completing tasks in a timely manner.
• Hire, manage, train, motivate, schedule and approve/review payroll for Box Office staff.
• Finalize sales of VIP/Fan Club/Presales/Group Sales and prepare internal lists, tickets, and information for execution of these programs.
• Assist Senior Manager in building, maintaining, and administering restaurant partner program, parking, VIP, and any additional programs in Ticketmaster software.
• Set a positive example and train Box Office personnel by modeling professional and expert customer service, responding promptly to customer inquiries and requests, setting a standard and delegating as needed.
• Cover Responsibilities for Senior Manager when they are absent.
• Coordinate with Senior Manager to organize quarterly Box Office team meetings to ensure the team’s efficiency.
• Reconcile any issues between ticket sales and the finance department including shortages or overages in cash drawers, chargebacks, etc.
• Advise and assist as back up with the reporting and generating of event reports using ticketing platform.
• Maintain organization of the box office and ensure supplies are stocked, making orders as necessary
• Run customer lists at the request of department heads.
• Connect with the Senior Manager to ensure event nights are covered with a revolving schedule.

Qualifications:

• Minimum 4 years Box Office experience required.
• Minimum 2 years managerial experience required.
• Previous experience with Ticketmaster, AXS, or Tessitura required.
• Previous experience managing a ticketing platform migration and implementation is required.
• Excellent organizational skills with the ability to work in a collaborative environment, prioritize and manage multiple ongoing projects.
• Superior customer service skills with the ability to efficiently and effectively resolve issues for internal and external customers, frequently in a time-sensitive environment.
• Excellent written and verbal communications skills.
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.

This is a full-time, exempt position and eligible for the Basie’s competitive benefits package that includes paid time off (personal, sick and vacation), insurance (health, dental, vision, life, long and short-term disability) and a 401(k)-retirement plan including company match. The annual salary range is $57,000 – $60,000.

APPLICATION FORM

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Social Media Marketing Manager

Position Description
The historic Count Basie Center for the Arts, in the ever-growing and beautiful downtown Red Bank, New Jersey, has a rare opening for a Social Media Marketing Manager in its Marketing Department.

Job Description / Responsibilities

Reporting to the Marketing Director, the Digital Marketing Manager assists the Marketing Department on several fronts:

• Creation of organic and some paid social media messaging, including but not limited to Meta platforms (Facebook / Insta / Threads) and TikTok.
• Experience w/ Google Ads a plus
• Recognition of organic trends, including a working knowledge of best post types, conversions, etc.
• Management of digital signage across the Count Basie Center campus
• Management of member and patron mailing lists
• Segmented dissemination of organizational email messaging, including but not limited to event announcements and member presales and other communications
• Tracking of email open rates and database management
• Other duties as assigned

Qualifications:

• A Bachelor’s Degree in marketing or media or related experience; majors such as Music Industry or Arts Administration will be considered
• 2+ years of work-related experience
• Experience with popular email marketing platforms; Mailchimp a major plus
• Experience with Meta Ads Manager and Google Ads a plus
• Ability to work remotely
• Excellent writing skills
• A portfolio of organic and paid social media content, heavy on self-created video
• Computer savvy with fluency in both Mac and Windows-related environments
• Working knowledge of popular culture, past, present and future
• Some (10%) nights and weekends are likely
• An understanding of the entertainment, education and / or nonprofit sectors is very helpful, but not required. The proper candidate can be trained into the Basie Center’s unique environment.
• Ability to hustle. The marketing department works hard and plays hard, and our collective goal is to get the job done and have fun doing it.

This is a full-time, exempt position and eligible for The Basie’s competitive benefits package that includes paid time off (personal, sick and vacation), insurance (health, dental, vision, life, long and short-term disability) and a 401(k)-retirement plan including company match. This position operates on a hybrid schedule that allows for remote work 2 days a week. The annual salary range is $58,000 – $65,000.

No phone calls please.

APPLICATION FORM

 

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Box Office Representative

Position Description
The Count Basie Center for the Arts seeks a highly motivated, experienced, and team-oriented Box Office Representative to join our team. This is a part-time position and hours will vary based on the venue’s schedule. Box office representatives must be able to work days, evenings, and weekends.

Job Description
Reporting to the Box Office Manager, the Box Office Representative handles customer interactions efficiently and professionally, assists with daily sales reconciliation, ticket account management and fulfillment, and guest services.

Key responsibilities are as follows:

• Demonstrate excellent customer service skills, respond promptly to customer inquiries, requests, and emails in a professional and friendly manner
• Have a working knowledge of both venue’s performances and Count Basie Center’s policies and services
• Handle guest accommodations and ADA Accessibility compliance as it pertains to ticket sales
• Handle tasks and special requests from the Ticketing Director and/or Box Office Manager in a timely manner
• Monitor and reconcile finances in Box Office at the end of shift
  • Reconcile any issues between ticket sales, possible shortages or overages in cash drawers, chargebacks, etc.
• Pull lists and reports from ticketing system as needed
  • Create reports and lists at the request of department heads
• Perform all tasks leading up to and during performances, including distributing Will Call tickets, processing in-person sales, and monitoring all inquiries and complaints from patrons
• Communicate with all Front of House staff to ensure the best patron experience and assist in resolving any seating or customer issues to the best of one’s ability
• Be available 30 minutes to an hour after a performance begins to assist patrons attending the event with inquiries and ticket purchases

Qualifications:

• Excellent customer service and communication skills
• Ability to efficiently and effectively resolve issues for customers, frequently, in a time-sensitive environment
• Outstanding written and verbal communications etiquette
• Excellent organizational skills with the ability to work in a collaborative environment
• Ability to efficiently process financial transactions and balance cash drawer
• Position requires the ability to accommodate a flexible schedule, including weekdays, evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment
• Applicants must have availability to work a minimum of two shifts per week
• Previous experience with Ticketmaster, AXS, or Tessitura

This is a part-time, non-exempt position and includes eligibility to participate in the Basie’s 401(k)-retirement plan. The hourly pay rate is $16.48.
Interested candidates should apply on The Basie website at https://thebasie.org/jobs/ . No phone calls please.

APPLICATION FORM

 

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Private Instructors / Teaching Artists

The Count Basie Center Academy and Monmouth Conservatory of Music are currently seeking qualified instructors and / or teaching artists for private lessons and group classes. Priority needs are in in the following disciplines:

• Violin / Viola
• Piano
• Vocals

Ideal candidates are responsible for teaching private lessons and group classes to students of all ages and abilities. The ability to teach beginning students is also necessary. Teaching artists and Private Instructors must show organizational skills and an ability to effectively communicate with students, parents and staff.

Qualifications: 

• Degree in your art form(s), education, or relevant experience
• At least 2 years of teaching artist experience within a diverse age group and educational and/or studio settings
• Exceptional knowledge of content in your arts genre
• Strong communication skills
• Classroom management skills
• The ideal candidate is someone who has a passion for arts education and can commit to a consistent schedule
• Bilingual a plus

This is a part-time, hourly position.  Pay is $40 – $60/hr

Candidates must furnish a complete resume, along with a cover letter summarizing their desire to work for the Basie and the Basie’s Monmouth Conservatory. These materials should describe previous teaching and performing experiences in all art forms, ages and levels, in private or public studios or schools. Candidates should also list experience with bilingual learners and / or students with disabilities.

We require that all employees submit to and clear a fingerprint and background check. All candidates must be authorized to work in the United States.

APPLICATION FORM

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Scenic Carpenters – Phoenix Productions

Phoenix Productions is the community theatre company of the Count Basie Center for the Arts. For more than three decades, Phoenix’s presentations at the Count Basie Center have offered actors and audiences alike the opportunity to showcase and experience the finest community theatre in the region.

Phoenix is currently looking for creative and resourceful people who can take a hands-on approach in a fast paced, community theatre scenic construction shop. We’re seeking dynamic, self-sufficient scenic carpenters; team members who are simultaneous problem solvers, and always ready to jump in to help build, install and strike themed scenery. This is an opportunity to use your carpentry skill set to entertain thousands of people!

Required Skills:

• Safe operation and knowledge of hand and power tools as well as typical woodshop equipment
• Work with wood, metals, plastics and other materials to build and/or repair scenic elements
• Ability to read shop and construction drawings
• Knowledge of various panel materials such as pvc, aluminum, acrylic, etc a plus
• Demonstrate high quality, precision work with clean finish results consistently
• Experience with CNC machine and theatrical rigging a huge plus

Qualifications:

• High school degree or equivalent
• Two (2) years Carpentry experience
• Two (2) years work experience, preferably in scenic, set, theatre or finish carpentry
• Positive, hardworking attitude
• Team oriented
• Ability to problem solve

Flexible work hours available (5-20 hours a week) – can work days, evenings and/or weekends.

APPLICATION FORM

 

 

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Equal Employment Opportunity

The Count Basie Center for the Arts is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and welcoming workplace. We celebrate the unique perspectives and experiences that each employee brings and believe they strengthen our organization and the communities we serve.

Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Basie Center is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants requiring accommodation should contact Human Resources to discuss their needs.