Count Basie Theatre FAQ

FAQ

 

What are your box office hours?

Monday – Friday: 12:00pm-6:00pm;
Saturday – 12:00pm-3:00pm;
Sunday: Closed – unless there’s a performance.

The box office remains open until 30 minutes after the beginning of every show. On Sundays, our box office opens three hours prior to showtime, and closes 30 minutes after showtime. On Saturday show days, the box office will remain open until show time.

How do I get tickets?

The only approved outlets to acquire tickets to Count Basie Center for the Arts shows are its box office at 99 Monmouth Street in Red Bank, its charge-by-phone number at 732-842-9000 and its official Web site, www.thebasie.org.

How long is the show I’m going to?

Show lengths vary greatly by performance. On some nights, an usher may be able to provide you with an accurate answer – but even then, artists can perform longer than originally planned.

Where can I find a seating chart?

Right here.

What is your ADA policy?

Read the Basie’s Accessibility Statement here.

It is our policy to provide reasonable accommodations for qualified individuals with disabilities who are employees, applicants for employment, customers, and users of the theater. We will adhere to all applicable federal, state, and local laws, regulations, and guidelines with respect to providing reasonable accommodations as required to afford equal opportunity to qualified individuals with disabilities. Reasonable accommodations shall be provided in a timely and cost effective manner. The Count Basie Center for the Arts strives to provide all patrons with an enjoyable experience in clean, safe and accommodating surroundings. The Basie offers accessible seating in all sections of the orchestra level, automatic doors at the main entrance and ADA restroom, and ADA appropriate-height counters at all concessions locations. Large print programs and assisted listening devices are available upon request for most shows. We require ample notification in the event seats need to be removed to accommodate patrons. Service animals are welcome and sign language interpreters are available upon request. If you need assistance with any tenets of this policy, please call 732-842-9000 and our trained box office staff will make any accommodations or answer any questions you may have.

Please note that at this time, the Count Basie Center for the Arts does not have an elevator to its loge or balcony seating.

I need assistance with ADA seating. How do I go about assuring that I am accommodated?

Simply call 732-842-9000 and our trained box office staff will assist you and answer any questions you may have. For additional information, click here for the Basie’s Accessibility Statement.

Are there extra fees involved?

All tickets are subject to a nonrefundable, $3 restoration fee, plus additional convenience fees. Count Basie Center members pay reduced fees. Click here for information on becoming part of the Basie.

How are ticket prices determined?

Generally, artists determine ticket prices to shows at any venue, including the Count Basie Center for the Arts. Of note: All sales are final.

What can I get to eat or drink at the Basie?

The Count Basie Center for the Arts offers several, full-service bars to patrons age 21 and older, serving beer, wine and spirits prior to and during performances. Popcorn, candy and bagged chips / snacks are also served. Patrons wishing to purchase or consume alcoholic beverages are required to show a valid, state-issued ID.

Can I bring my own food and beverages into the Basie?

The Count Basie Center for the Arts does not allow outside food or beverages inside the venue.

I have a young child. Do they need a ticket?

As per local fire code, all patrons require a ticket to Count Basie Center for the Arts performances, regardless of age.

How can I find out about upcoming Count Basie Center for the Arts performances?

Sign up for our mailing list here, or make a point to visit theBASIE.org daily. You can also visit us on Facebook, Twitter or Instagram using the icons at the top of each page.

I have a service animal. May they come into the theater?

Service animals are permitted at the Basie. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises. Please read more about the Basie’s accessibility policies here.

I attended a show and lost a personal item. What do I do?

Please contact 732-224-8778 x. 105 or info@thebasie.org to inquire about your lost item. Found items will be held for 30 days at the reception desk at the Basie’s main offices at 99 Monmouth Street, Red Bank. The Basie is not responsible for lost items.

I ordered tickets, but haven’t yet received my e-ticket email, or they haven’t yet come in the mail. What do I do?

Call 732-842-9000 during regular business hours and we’ll get it cleared up.

I ordered ticket through an artist’s website, but I haven’t heard anything back. What do I do?

You should reach out to whichever company handled that ticketing via the information provided on the artist website or in your original confirmation email.

I bought tickets on StubHub. Are they authentic?

The Count Basie Center for the Arts can only guarantee authenticity on tickets purchased via our phone, online or box office outlets. We discourage patrons from purchasing tickets to our events via third-party “broker” sites as they are often prone to fraud.

If it’s raining, snowing or worse, is my show canceled?

Weather-related cancellations are unique. In some cases, shows will be canceled or postponed, and in others, shows will go on as scheduled. For information on your particular performance, visit this site, call 732-842-9000 or check one of the social media outlets listed at the top of this page.

Are there any good restaurants or hotels in the area? Red Bank is home to a variety of world-class restaurants — and many of them contribute to the nonprofit Count Basie Theatre!

Click here for a list of restaurants that support the Count Basie Center for the Arts.

Where do I park for Count Basie Center for the Arts shows?

Details regarding parking locations in Red Bank can be found here.

I purchased a Meet & Greet / VIP package for the show. When does the meet & greet take place? When do I get my stuff?

This depends on the show. Generally, artists will supply this information around 24-48 hours prior to show time. Once we have it, we’ll send an email to the address used to order the tickets, outlining all official information and event times. Please call our box office at 732.842.9000 if you have any questions. Meet & Greet and VIP packages are determined by the artist – these elements are out of the Basie Center’s control.

How many people does the Count Basie Center for the Arts hold?

Between its orchestra, loge and balcony sections, the Count Basie Center for the Arts’ theater has 1,568 seats. No seat is further than 125 feet from the center of the stage. The Basie prides itself on being an acoustically-perfect and intimate setting for a range of live performance events.

Do you offer group sales?

On some shows, the Count Basie Center for the Arts can offer discounts to groups purchasing 12 or more tickets. To inquire, call 732-842-9000. Please note that group sales accommodations cannot be considered until after a show has been put on sale to the general public.

I see that the Count Basie Center for the Arts is a non-profit organization. What does that mean?

What that means is that we strive to be a community asset – not just a concert hall or a place to see movies. The Count Basie Center for the Arts’ primary mission is to serve the people of the State of New Jersey by providing a broad spectrum of quality entertainment and education programs that reflect and celebrate the diversity of the region. You can read our Mission Statement here.

Who was Count Basie?

William “Count” Basie is one of history’s greatest jazz artists – and he grew up just a few blocks from the Count Basie Center for the Arts. For more information on Mr. Basie, click here.

Are you hiring?

Job openings are posted here.

I’m interested in renting the Basie for a show I’m producing, and/or for a private event. How do I do this?

For information on renting the Count Basie Center for the Arts, click here.

My company is interested in advertising at the Basie. Where can I find more information?

Advertising and sponsorship information can be found here.